1. Cancellation Policy
Order Cancellation (Before Dispatch)
- Orders can be cancelled within 12 hours of placing them.
- Once the order is processed or dispatched, cancellation will not be possible.
To request a cancellation, contact our support team immediately:
📩 support@pkinluxury.com
📞 Customer care number (optional—add if you have one)
2. Refund & Return Policy
Eligibility for Returns
PKIN Luxury accepts returns only under the following conditions:- You received a damaged, defective, or incorrect product.
- The product must be:
- Unused and unworn
- In its original condition
- With all tags, labels, and packaging intact
- Returned within 7 days of delivery
3. Non-Returnable Products
The following items cannot be returned or refunded:
- Customized or tailored products
- Accessories
- Sale or discounted items
- Products damaged due to customer misuse
4. Refund Process
If your return request is approved:
- Refunds will be issued as store credit or back to the original payment method, depending on eligibility.
- Refund processing time:
- 5–7 working days after we receive the returned product.
- 5–7 working days after we receive the returned product.
For COD orders, refunds are issued via bank transfer or store credit.
5. Exchange Policy
- Exchanges are only allowed for damaged or incorrect items, subject to availability.
- If the item is unavailable, we will process a refund or store credit.
6. Order Not Delivered / Lost Shipment
If an order is lost or undelivered due to our shipping partner:
You are eligible for a full refund or replacement, as per your preference.
7. Contact Us
For any refund, return, cancellation, or support requests, reach us at:
📧 support@pkinluxury.com
🌐 www.pkinluxury.com
(You can add your customer service number and physical address if needed.)
8. Policy Updates
PKIN Luxury reserves the right to update or modify this policy at any time. Any changes will be reflected on this page.
