Faq

As each PKIN Luxury creation is Made-to-Order, the dispatch time varies depending on the garment.
Generally, we require 25–30 days to complete and dispatch an order.
For more details, you may reach us at info@pkinluxury.com or call us at +91 9828552298, +91 99829 56925

Domestic Orders: 2–4 business days from the date of dispatch.
International Orders: 10–12 business days from the date of dispatch. Delivery timelines may vary due to customs processes or unforeseen delays. Our team will keep you informed of any such updates.

Yes, we ship worldwide. Our international customers can enjoy the same luxury experience with reliable global delivery partners.

Shipping charges vary depending on your location and order size.
For domestic orders, shipping is complimentary, unless stated otherwise during sale periods.
For international orders, courier and shipping charges apply as per actual rates.

Yes. For international deliveries, customs duties and import taxes (if applicable) must be paid by the recipient as per the rules of the destination country.

We currently do not offer Cash on Delivery (COD) for domestic or international orders.
All orders must be prepaid through secure online payment options available on our website.

As each outfit is handcrafted with precision and attention to detail, we currently do not offer express delivery.
However, if you have a specific date requirement, please inform our team in advance — we will do our best to accommodate your request.

Absolutely!
We specialize in custom-made couture — you can request changes in:
✨ Color • Length • Sleeves • Coverage • Lining • Fabric choice or weaving style.
To discuss customization, please contact our design team at info@pkinluxury.com or call +91 9828552298, +91 99829 56925.

All our garments are made with adequate margin for minor alterations.
In case you require any assistance after delivery, please contact our customer care team and we’ll be happy to guide you.

Orders canceled within 2 days of purchase are fully refundable.
Cancellations made after 2 days but before 7 days are non-refundable but can be adjusted against a future purchase (valid for 6 months).
After 7 days, no cancellations, exchanges, or refunds are possible as the creation process begins.

We follow a No Return and No Exchange policy, as each garment is made-to-order and customized as per your preferences.
We take every measure to ensure that your outfit fits perfectly and meets your expectations.

If a design is temporarily unavailable or sold out, please contact our team at info@pkinluxury.com.
We’ll be happy to suggest alternatives or notify you once the item becomes available again.

You can use our website’s search bar to find products by style name or code.
If you need assistance finding a specific look or collection, our customer care team is always available to guide you.

For any queries, reach us at:
📞 +91 9828552298, +91 99829 56925
📧 info@pkinluxury.com
🕓 Monday to Saturday, 10:00 AM – 7:00 PM

Once your order is dispatched, you’ll receive an email with your Airway Bill (AWB) number and a tracking link for real-time updates.
If you have additional shipping queries, our customer care team will be glad to assist.